Refund Policy

While most of the products available on www.peteats.in can be returned, subject to the terms of this cancellation, return, exchange, and refund policy, please check the details of the product before placing an order to see if the product is eligible for a return. We do not accept returns on sale items or gift cards.

You have 7 (seven) days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Returns or exchanges of products in the following categories will not be accepted (unless received damaged or spoilt):

• Food and treats

• Bedding, mats & travel supplies

• Cat litter

• Health and wellness products

• Unopened units in a combo product (e.g., if a product comprises 12 packets and 11 packets are unopened, a return/refund/exchange request for such 11 packets will not be accepted)

Product pages outline whether that product is returnable or not.

Toys are not eligible for return or exchange.

For prepaid orders: a return/handling fee of ₹150 will be deducted from the refund amount.

To initiate a return request, you can contact us at peteatsind@gmail.com or call +91 9425977777.

You may cancel any order before the dispatch of the item has taken place. To initiate a cancellation, call us at +91 9425977777 or email peteatsind@gmail.com.

The Platform retains the right to cancel any order placed by you, at its sole discretion, and shall intimate you of the same by way of an email/SMS. Further, the Platform may cancel an order wherein the quantities exceed the standard for individual consumption or the Platform has reason to believe or suspect that such an order is not placed by a consumer for personal use.

For any questions relating to the return or cancellation of any products, you can always contact us at peteatsind@gmail.com.

Please inspect your order upon receipt. Contact us immediately — but no later than 7 (seven) days — if the item is defective, damaged, if you receive the wrong item, or if your item is lost in transit, so that we can evaluate the issue and make it right.

In the event you place a return request for any product purchased by you, we will notify you once we've received and inspected the product returned by you, and let you know if the refund has been approved or not. If approved, you will automatically be refunded the relevant amount to your original payment method.

In the event of cancellation of an order, any amount paid by you with respect to such transaction shall be refunded to your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund.